The Project Technologies Group - Malcolm Baldridge National Quality Award


Summary:	There are many ways to define the quality levels in an organization but none more effective than the criteria used for the Malcolm Baldrige National Quality Award. Many companies and organizations have adopted the criteria used in the Malcolm Baldrige National Quality Award to establish internal quality improvement and award programs. This seminar will demonstrate how to effectively use the nationally recognized award criteria developed by leading quality experts as a model for implementing a successful Total Quality Management program. Characteristics of high quality companies. Key quality requirements for products and services. Use the award criteria for internal improvement. Provide better customer focus and satisfaction. Identify quality leadership attributes. Quality core values and concepts. Effective human resource utilization. Award criteria framework. Scoring guidelines: approach, deployment and results. Benchmarking to be the best. Strategic planning for quality. Process and productivity management and results. Measures of quality progress.
Who Should Attend:	Senior Management and the managers or directors of the major operating departments of the organization.
Deliverables:	An understanding of the requirements to apply for the Malcolm Baldridge National Quality award
Prerequisites:	A seasoned and mature quality process that has senior management buy in or the completion and submission of a state quality award application.
Program Length:	3 days